FAQ

Find answers to the most common questions from our customers.

Shipping

How much does shipping cost?

Shipping is free for all orders to United Kingdom.

How long does it take to receive my order?

  • Processing time: 1-2 business days
  • Transit time: 3-5 business days
  • Total estimated time: 4-7 business days

Which countries do you ship to?

We currently ship to United Kingdom.

How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number. You can use it to monitor the shipment status on the carrier's website.

Are orders shipped on weekends?

Orders are processed and shipped Monday to Friday. Orders placed on weekends will be processed the following Monday.

Orders

How do I place an order?

  1. Browse our catalog and select the products you want
  2. Add items to your cart
  3. Proceed to checkout
  4. Enter your shipping and payment details
  5. Confirm your order

Can I modify or cancel my order?

You can request changes or cancellations by contacting us at contact@outlet-london.com within 24 hours of placing the order. Once the order has been shipped, it can no longer be modified.

I didn't receive my order confirmation. What should I do?

Check your email spam folder. If you can't find the confirmation, contact us at contact@outlet-london.com with your order details.

Returns and Refunds

Can I return an item?

Yes! We offer a return policy within 30 days of purchase. The item must be in original condition, unused, and with all tags attached.

How do I request a return?

Contact us at contact@outlet-london.com with: - Order number - Item(s) you wish to return - Reason for the return

We'll send you instructions on how to proceed with the return.

How long does it take to receive a refund?

Once we receive the returned item, we'll process the refund within 5-7 business days. The actual time to see the refund in your account depends on your payment method.

Payments

What payment methods do you accept?

We accept: - Credit/debit cards (Visa, Mastercard, American Express, Maestro) - Apple Pay - Google Pay

Are payments secure?

Absolutely. We use SSL encryption and all payments are processed through secure, certified gateways.

Can I pay cash on delivery?

We currently do not offer cash on delivery.

Products

Are the products authentic?

Yes, all our products are authentic and high quality.

Do the sizes fit true?

We recommend checking the size guide on each product page. If in doubt, contact us and we'll be happy to help.

Contact

How can I contact you?

We'll respond to your inquiry within 12 business hours.

Didn't find the answer you were looking for? Contact us at contact@outlet-london.com and we'll be happy to help!